Order Management Leader

What are we looking for?

We are looking for a leader on a strong seniority level, not a specialist profile. A person able to lead topics in complicated organization structure. Ability to work towards solutions rather than the ability to point out what is wrong. A leader having experience in change management, ability to change the way we work today. Ability to work directly with key stakeholders including country organizations, digital and towards other retail areas.

• Minimum of 9 years of relevant professional experience.

• An experienced leader with the ability to understand, navigate, and influence complex processes.

• Proven senior leadership capabilities, built on strong expertise within Order Management.

• Solid experience leading initiatives, projects, or transformational topics.

• Deep understanding of customer fulfillment processes end-to-end.

• Strong knowledge of the digital solution landscape supporting customer fulfillment (e.g. order management systems, capabilities, dependencies in the digital landscape).

• Skilled in change management, with the ability to lead through ambiguity and uncertainty.

• A forward-leaning mindset, with the courage to challenge the status quo and explore new ways of working.

• Strong relationship-building skills, with the ability to collaborate effectively across functions and organizational levels.

• Experienced in identifying, engaging, and aligning key stakeholders to drive outcomes in a matrix organization.

Please Note: Ingka Co-workers will be prioritized for this role.

The role leads operational Order Management by ensuring the right set up, processes, tools and governance are in place across markets. It supports country teams, secures seamless deviation management, drives performance through data driven decision making, and collaborates closely with group level partners to strengthen operational and omnichannel development while ensuring compliance and scalability.

Your main responsibilities will include:

• Lead operational Order Management by securing the correct set up, development needs, reporting and inclusion of all exceptional order set ups within the standard order life cycle.

• Provide guidance and operational leadership on Order Management topics to country functions, fostering an inspiring environment and enabling collaboration and sharing of best practices across the country network.

• Secure a seamless order life cycle by establishing effective processes and set ups for deviation management, ensuring meetings are supported with the right tools, data and analytics for operational decision making.

• Follow up and evaluate the order life cycle globally to ensure intended processes, ways of working, systems, tools and methodologies are applied consistently and effectively.

• Collaborate with key Group level partners, with an end-to-end perspective, in relevant forums and decision bodies, contributing expertise to operational excellence, omnichannel development, business and process forums, sourcing activities, and global and market initiatives.

• Follow up and evaluate order management, global range and order allocation initiatives, ensuring compliance with intended processes and systems, and contributing to new supply set ups with a focus on compatibility and adherence to standards.