Head of Global Franchise and Performance Standards

Head of Global Franchise and Performance Standards

Role Summary

As Head of Global Franchise and Performance Standards, you will lead the development, governance, and continuous improvement of Scania's global Dealer Performance Standards, and Distributor Performance Standards. You will ensure standards support the Scania strategy, drive commercial excellence, and enable a consistent customer experience across markets.

Job Responsibilities

• Lead the global franchise and performance standards agenda and ensure alignment with strategic priorities.
• Collaborate with regional Operational Excellence teams to continuously improve and deploy standards.
• Identify performance gaps, improvement opportunities, and best practices across markets.
• Ensure standards are implemented, maintained, and followed up in a sustainable manner.
• Provide coaching, training, and guidance to regional stakeholders.
• Facilitate knowledge sharing and standardization of key processes.
• Build strong relationships with regional and global stakeholders.
• Prepare reviews, analyses, and recommendations for senior management.
• Promote a culture of continuous improvement and operational excellence.

Who You Are

• Extensive leadership experience within commercial operations.
• Strong understanding of dealer operations, customer experience, and performance management.
• Experience in business process development and project management.
• Strong analytical and problem-solving capabilities.
• Excellent communication and stakeholder management skills.
• Ability to coach and influence leaders across international markets.
• A structured, proactive, and results-oriented approach.
• Professional proficiency in English.

This Is Us

The Commercial Office is the global concept owner of Scania's Dealer Performance Standards, and Distributor Performance Standards. Together with regional Operational Excellence teams, we drive continuous improvement, operational excellence, and commercial performance across Scania's global network.

Application

We look forward to receiving your application, consisting of your CV and kindly ask you not to share a cover letter to ensure an efficient and unbiased recruitment process for all parties.

Apply as soon as possible, no later than 2026-09-13 Screening will take place on an ongoing basis during the application period. Logical and personality tests may be used as part of the selection process, and a background check may be required for this role.

If you have questions or would like more information, please contact:

Karima Haji, Head of Commercial Office, karima.haji@scania.com

We look forward to your application!